If you need to send your reel back to Bauer for service or repair, please pack your reel well in a sturdy box and return to the address listed below. All reels must be shipped with the correct Service and Repair form below, completely filled out, printed, and packed in the box with your reel. We also recommend insuring for the value of the reel. The normal turn around time is ten to twenty shop days. If needed sooner, call or email prior to shipment arrival.