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Shipping/Return Policy

Shipping: Thanks for ordering from Bauer Fly Reels. Most orders are shipped within 24 hours of being placed during weekly business hours of M-F between 8 am to 5 pm MST. General ground shipping usually takes 5-7 business days to arrive. Please use expedited shipping if you need your item sooner. Any delays associated with all shipping options and arrival are carrier related, not Bauer Fly Reels. You will receive a Shipping Confirmation email when your shipment leaves our warehouse as well as tracking information so you can monitor the shipment progress.

To help get orders out in a timely manner, we recommend they be placed by 11am MST. If an order is urgent you may contact our office directly at 888-484-4165 and we will do our best to assist you in a manner consistent with your needs.

Returns: Have a problem with your purchase? Please give us a call at 406.684.5674 ext  or send an email to bauer.forms@bauerflyreel.com. Upon receiving your request, we’ll provide an RMA# (Return Merchandise Authorization Number) and be happy to exchange for the correct size or style.

Note, Bauer Fly Reels is not responsible for packages lost in transit. Please contact UPS for that. We do not accept exchanges or refund for product purchased from other retailers or online stores. If you have any questions, please contact our customer service team and we’ll be happy to answer any questions.