Customer Support

If you need to send your reel back to Bauer for service or repair, please pack your reel well in a sturdy box and return to the address listed below. All reels must be shipped with the correct Service and Repair form below, completely filled out, printed, and packed in the box with your reel. We also recommend insuring for the value of the reel. The normal  turn around time is ten to twenty shop days. If needed sooner, call or email prior to shipment arrival.

Click here to download 2024 Repair Form

SHIP TO:

(UPS/Fedex)
Bauer Fly Reels
500 S. Main St.
Twin Bridges, MT 59754

If using US Postal Service, please send to:

Bauer Fly Reels
PO Box 411
Twin Bridges, MT 59754

Bauer’s patented clutch mechanism is the magic behind our smooth and reliable performance.  The retrieve direction can be switched in four easy steps – no need to be intimidated!  A small flat screwdriver is all you need.

1. Remove the spool from the frame.

• SST: Spin the star knob counter-clockwise until the spool is loose. The star knob won’t detach from the spool.
• RX 1-4: Depress button on center of the spool.
• RX 5-7: Loosen the cap at the center of the spool.
  

2. Remove the hub.

• SST and RX 1-4: Remove the E-Clip that secures the hub.  A small screwdriver is ideal.
• RX 5-7: This hub is held in place by O-rings.  Simply pull up and off.

* No more disassembly needed! *

3. Switch the position of the Rollers & Spring Pads

• Pop the Roller out of the pocket, slide the spring pad over into the vacated space, then re-insert the roller.
• Left Hand Retrieve = Rollers on the left
• Right Hand Retrieve = Rollers on the right
• Be sure all 4 Roller/Pad combinations – in all 4 pockets – are in the same orientation!
• The white grease is good – and expensive – keep it on the rollers, spring pads, and inside of hub.

4. Reinstall hub (then e-clip, if applicable).

You can find our full return policy here.

Our full shipping policy can be found here.