Customer Support
Have a question for us? Take a look at our FAQ's, watch one of our retrieve change videos, give us a call, or fill out the contact form at the bottom of the page.
Common Questions
How can I get my reel serviced or repaired?
If you need to send your reel back to Bauer for service or repair, please pack your reel well in a sturdy box and return to the address listed below. All reels must be shipped with the correct Service and Repair form below, completely filled out, printed, and packed in the box with your reel. We also recommend insuring for the value of the reel. The normal turn around time is ten to twenty shop days. If needed sooner, call or email prior to shipment arrival.
Click here to download 2024 Repair Form
SHIP TO:
(UPS/Fedex)
Bauer Fly Reels
500 S. Main St.
Twin Bridges, MT 59754
If using US Postal Service, please send to:
Bauer Fly Reels
PO Box 411
Twin Bridges, MT 59754
What is your return policy?
You can find our full return policy here.
What is your Shipping Policy?
Our full shipping policy can be found here.
What are the specs for my older Bauer reel?
You can find the specifications for all our older reel models here:
RVR Retrieve change
RX Retrieve Change
